Privacy policy

Introduction

Welcome to Tribe Fragrances ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.

Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you visit our site or make a purchase, we may collect the following personal information:

Billing & Shipping Information:

  • Billing address
  • Shipping address
  • Payment card information (processed securely through our payment providers)

Order Information:

  • Products purchased
  • Order history
  • Transaction details
  • Delivery preferences

Communication Data:

  • Customer service correspondence
  • Product reviews and ratings
  • Survey responses
  • Newsletter subscription preferences

Automatically Collected Information

Device & Browser Information:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Time zone and location data
  • Referring website addresses

Usage Data:

  • Pages visited
  • Time spent on pages
  • Products viewed
  • Search queries
  • Click patterns and navigation paths

Cookies & Tracking Technologies:

  • We use cookies, web beacons, and similar technologies to enhance your experience
  • Session cookies for shopping cart functionality
  • Persistent cookies for preferences and login status
  • Analytics cookies to understand site usage

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing & Fulfillment

  • Process and complete your orders
  • Send order confirmations and shipping notifications
  • Handle returns, exchanges, and refunds
  • Provide customer support

Communication

  • Send promotional emails and newsletters (with your consent)
  • Notify you about sales, new products, and special offers
  • Send important updates about your account or orders
  • Respond to your inquiries and requests

Website Improvement

  • Analyze site usage and customer behavior
  • Improve our product offerings and user experience
  • Conduct market research and customer surveys
  • Test new features and functionality

Security & Fraud Prevention

  • Detect and prevent fraudulent transactions
  • Protect against unauthorized access
  • Comply with legal obligations
  • Enforce our Terms and Conditions

Marketing & Personalization

  • Personalize your shopping experience
  • Show relevant product recommendations
  • Display targeted advertisements
  • Track marketing campaign effectiveness

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for processing your data include:

  • Contract Performance: Processing necessary to fulfill our contract with you
  • Consent: You have given clear consent for specific processing activities
  • Legitimate Interests: Processing necessary for our legitimate business interests
  • Legal Obligation: Processing required to comply with legal requirements

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers

  • Payment Processors: Stripe, PayPal, and other secure payment gateways
  • Shipping Carriers: FedEx, UPS, USPS, DHL for order delivery
  • Email Service Providers: For sending newsletters and promotional emails
  • Analytics Providers: Google Analytics for website performance analysis
  • Cloud Storage Providers: For secure data storage and backup

Business Transfers

  • In connection with mergers, acquisitions, or sale of assets
  • Your information may be transferred to the acquiring entity

Legal Requirements

  • To comply with legal obligations, court orders, or government requests
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities
  • To enforce our Terms and Conditions

With Your Consent

  • Any other third parties you specifically authorize

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security audits and vulnerability assessments
  • Access controls and authentication protocols
  • Encrypted data storage
  • Employee training on data protection

Important Notice

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

Retention Periods:

  • Account Data: Until account deletion or 3 years of inactivity
  • Order History: 7 years for tax and accounting purposes
  • Marketing Data: Until you unsubscribe or request deletion
  • Analytics Data: Aggregated data retained indefinitely

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access & Portability

  • Request a copy of your personal data
  • Receive your data in a portable format

Correction

  • Update or correct inaccurate information
  • Complete incomplete data

Deletion ("Right to be Forgotten")

  • Request deletion of your personal data
  • Subject to legal retention requirements

Restriction

  • Request limitation of processing in certain circumstances

Objection

  • Object to processing based on legitimate interests
  • Opt-out of marketing communications at any time

Withdraw Consent

  • Withdraw consent for data processing where consent is the legal basis

Lodge a Complaint

  • File a complaint with your local data protection authority

8. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience.

Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Enable shopping cart and checkout processes
  • Cannot be disabled

Performance Cookies:

  • Collect anonymous usage data
  • Help us improve site performance
  • Google Analytics, Hotjar

Functional Cookies:

  • Remember your preferences and settings
  • Language selection, location data
  • Login information

Marketing Cookies:

  • Track your browsing across websites
  • Deliver personalized advertisements
  • Facebook Pixel, Google Ads

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by relevant authorities
  • Your explicit consent where required

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know

  • Categories of personal information collected
  • Sources of personal information
  • Business purposes for collection
  • Categories of third parties with whom we share data

Right to Delete

Request deletion of personal information (subject to exceptions)

Right to Opt-Out

Opt-out of the sale of personal information (Note: We do not sell personal information)

13. Email Marketing

Subscription

By providing your email address, you consent to receive marketing communications.

Opt-Out

You can unsubscribe at any time by:

  • Clicking the "Unsubscribe" link in any email
  • Updating preferences in your account settings

We will process opt-out requests within 10 business days.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

For material changes, we will provide prominent notice or obtain consent where required by law.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Response Time

We aim to respond to all privacy-related inquiries within 30 days.

16. Consent

By using our website, you consent to our Privacy Policy and agree to its Terms and Conditions.

Tribe Fragrances - Where Sophistication Meets Affordability

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