Terms of service

Welcome to Tribe Fragrances

Please read these Terms of Service carefully before using the Tribe Fragrances website operated by Tribe Fragrances

.Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. General Terms

Acceptance of Terms

By creating an account, making a purchase, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

Eligibility

You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you are at least 18 years of age.

Account Registration

You may be required to create an account to access certain features
You are responsible for maintaining the confidentiality of your account credentials
You agree to provide accurate, current, and complete information
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account

Modifications to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of material changes by:

Posting the updated Terms on our website
Updating the "Last Updated" date
Sending email notification to registered users (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

2. Products & Services

Product Descriptions

We strive to provide accurate product descriptions, images, and pricing. However:

Colors may vary due to screen settings
Scent descriptions are subjective and may vary by individual
We reserve the right to correct errors in product information
Product availability is subject to change without notice

Pricing

All prices are in USD and are subject to change without notice
Prices include applicable taxes unless otherwise stated
We reserve the right to correct pricing errors
Sale and promotional pricing are valid for limited times as specified

Product Availability

Products are subject to availability
"Sold Out" items may be restocked; sign up for notifications
We reserve the right to limit quantities purchased per customer
We may discontinue products at any time without notice

Authenticity Guarantee

All Tribe Fragrances products are:

Authentically manufactured by or for Tribe Fragrances
Luxury-inspired formulations crafted with quality ingredients
Not counterfeits or unauthorized reproductions

3. Ordering & Payment

Order Acceptance

Your order is an offer to purchase products
We reserve the right to accept or reject any order
Order confirmation does not constitute acceptance
Acceptance occurs when we ship your order

Payment Methods

We accept the following payment methods:

Credit Cards
Debit Cards
PayPal
Apple Pay
Google Pay
Shop Pay

Payment Processing

Payment is due at the time of order
Your payment information is processed securely through third-party payment processors
We do not store complete credit card information on our servers
You authorize us to charge your payment method for all purchases

Billing Information

You agree to provide current, complete, and accurate billing information and to update it promptly if it changes.

Order Cancellation by Us

We reserve the right to cancel any order if:

Product is unavailable
Pricing or product information is incorrect
We suspect fraudulent activity
We cannot verify your payment information
You violate these Terms of Service

Failed Payments

If payment fails or is declined:

Your order may be cancelled
We may attempt to contact you to resolve the issue
We may suspend or terminate your account for repeated payment failures

4. Shipping & Delivery

Shipping Methods

We offer various shipping options:

Standard Shipping (5-7 business days)
Express Shipping (2-3 business days)
Overnight Shipping (1 business day)
International Shipping (varies by location)

Delivery Timeframes

Estimated delivery times are not guaranteed
Delays may occur due to weather, holidays, customs, or carrier issues
We are not responsible for carrier delays

International Orders

May be subject to customs duties, taxes, and fees
Customer is responsible for all customs charges
Delivery times vary by country and customs processing
Some products may be restricted in certain countries

Shipping Address

You are responsible for providing accurate shipping information
We are not responsible for lost packages due to incorrect addresses
Address changes must be requested before shipment

Risk of Loss

All items purchased from Tribe Fragrances are shipped pursuant to a shipment contract. Risk of loss and title for items pass to you upon delivery to the carrier.

5. Returns & Refunds

Please refer to our Return and Refund Policy for complete details.

Summary

30-day return window from delivery date
Products must be unused and in original packaging
Opened or used fragrances cannot be returned for health and safety reasons
Refunds processed within 5-7 business days after inspection
Customer responsible for return shipping (unless defective/error)

6. Intellectual Property

Ownership

All content on this website, including but not limited to:

Text, graphics, logos, images
Product names and descriptions
Website design and layout
Software and code
Trademarks and brand names

...is the exclusive property of Tribe Fragrances or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Trademarks

"Tribe Fragrances" and associated logos are trademarks of Tribe Fragrances. You may not use these trademarks without our prior written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

Access and use the website for personal, non-commercial purposes
View and print pages for personal use

Prohibited Uses

You may NOT:

Reproduce, duplicate, or copy any content without permission
Modify, distribute, or create derivative works
Use our content for commercial purposes
Remove copyright or proprietary notices
Reverse engineer or decompile any website code
Frame or mirror any website content

User-Generated Content

By submitting reviews, comments, photos, or other content:

You grant us a worldwide, royalty-free, perpetual license to use, display, and distribute your content
You represent that you own or have rights to the content
You waive any moral rights to the content
We may edit or remove content at our discretion

7. Prohibited Activities

You agree NOT to:

Website Misuse

Use the website for any illegal purpose
Violate any laws, regulations, or third-party rights
Impersonate any person or entity
Interfere with website functionality or security
Use automated systems (bots, scrapers) without permission
Attempt to gain unauthorized access to our systems

Fraudulent Activity

Provide false or misleading information
Use stolen or unauthorized payment methods
Engage in any form of fraud or deception
Create multiple accounts to abuse promotions

Harmful Content

Upload viruses, malware, or harmful code
Transmit spam or unsolicited communications
Post defamatory, obscene, or offensive content
Harass, threaten, or harm others

Commercial Misuse

Resell products without authorization
Use our products for commercial distribution
Advertise or promote competing products on our platform

Violation of these prohibitions may result in account termination and legal action.

8. Disclaimer of Warranties

No Warranties

WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Merchantability and fitness for a particular purpose
Non-infringement of third-party rights
Accuracy, reliability, or completeness of content
Uninterrupted or error-free service
Security of data transmission

Product Warnings

Fragrances may cause allergic reactions in some individuals
Perform a patch test before full use
Discontinue use if irritation occurs
Keep away from eyes and open flames
Keep out of reach of children
Not intended to diagnose, treat, or cure any medical condition

External Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Exclusion of Damages

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Cost of procurement of substitute goods or services
Personal injury or property damage
Any damages arising from your use of the Service

Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE OR PURCHASE OF PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE, OR $100, WHICHEVER IS LESS.

Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Tribe Fragrances and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to:

Your violation of these Terms of Service
Your violation of any rights of a third party
Your use or misuse of the Service
Your user-generated content
Your violation of any laws or regulations

11. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.

Arbitration Agreement

Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration rather than in court, except:

Small claims court actions
Intellectual property disputes
Disputes seeking injunctive relief

Arbitration Terms:

Conducted by the American Arbitration Association (AAA)
Under the AAA Consumer Arbitration Rules
Held in [Your City, State] or remotely
Individual basis only (no class actions)

Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Jury Trial Waiver

You waive your right to a jury trial for any disputes with Tribe Fragrances.

Exceptions

Either party may seek injunctive or equitable relief in court to protect intellectual property rights.

12. Account Termination

Termination by You

You may terminate your account at any time by:

Contacting customer support
Following account deletion procedures in your account settings

Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

You breach these Terms of Service
We suspect fraudulent or illegal activity
Required by law or law enforcement
We discontinue the Service

Effect of Termination

Upon termination:

Your right to use the Service immediately ceases
Outstanding orders may be cancelled (subject to our refund policy)
We may delete your account data after a reasonable period
Provisions that should survive termination will remain in effect

Survival

The following sections survive termination: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

By using our Service, you also agree to our Privacy Policy.

14. Communications

Email Communications

By creating an account or making a purchase, you consent to receive:

Transactional emails (order confirmations, shipping updates)
Customer service communications
Marketing emails (you may opt-out at any time)

Opt-Out

You may unsubscribe from marketing emails by:

Clicking the "Unsubscribe" link in any email
Updating preferences in your account settings

SMS/Text Messages

If you provide your phone number, you may receive:

Order updates and delivery notifications
Account security alerts
Promotional messages (with your consent)

Standard message and data rates may apply. Reply STOP to opt-out.

15. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (natural disasters, pandemics)
War, terrorism, or civil unrest
Government actions or regulations
Labor disputes or strikes
Internet or telecommunications failures
Supplier or carrier delays

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Tribe Fragrances regarding the use of our Service and supersede all prior agreements.

18. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by us.

19. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

20. Age Restriction

Alcohol-Based Products

Our fragrances contain alcohol. By purchasing, you confirm you are of legal age to purchase alcohol-based products in your jurisdiction.

Minors

If you are under 18, you may only use our Service with the involvement and consent of a parent or guardian.

21. Promotional Codes & Discounts

Terms

Promotional codes are subject to specific terms and expiration dates
One promotional code per order unless otherwise stated
Cannot be combined with other offers unless specified
No cash value
We reserve the right to void codes obtained fraudulently
Codes are non-transferable

22. Product Reviews & Testimonials

Authenticity

Reviews must be:

Based on genuine experience with the product
Honest and not misleading
Your own original content
Free from offensive or inappropriate language

Prohibited Review Content

Fake or incentivized reviews
Reviews by competitors
Content that violates intellectual property
Spam or promotional content

We reserve the right to edit or remove reviews that violate these guidelines.

23. Copyright Infringement

If you believe any content on our website infringes your copyright, please contact us with:

Description of the copyrighted work
Location of the infringing material
Your contact information
Statement of good faith belief
Statement of accuracy under penalty of perjury
Your physical or electronic signature

24. Accessibility

We strive to make our website accessible to all users. If you experience accessibility issues, please contact us.

25. Gift Cards

Terms

Gift cards have no expiration date (where prohibited by law)
Cannot be redeemed for cash except where required by law
Not replaceable if lost or stolen
Cannot be used to purchase other gift cards
Remaining balances are stored in your account

26. Affiliate & Influencer Partnerships

If you participate in our affiliate or influencer program, additional terms apply as outlined in your separate agreement.

27. California Users

If you are a California resident, you may request certain information regarding our disclosure of personal information to third parties.

28. Contact Information

If you have any questions about these Terms of Service, please contact us:

29. Acknowledgment

BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

Thank you for choosing Tribe Fragrances!

Where Sophistication Meets Affordability